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At Airzone, we strive to make your technician visit a positive experience and would like to know your thoughts about our services.

 
 
10/13/2020

"Most excellent service by Martin and Roger, installing a new HVAC system for me on March 2, 2020. They arrived on time did the work quickly and efficiently and answered the questions that I had. I really appreciate such timely service. I also recommend One Guard Home Warranty over any others that I have used in the past in terms of the contractors they recommend and hire, the services that they cover and their online phone service."

- Bonnie B., Austin, Texas

9/20/2020

"I was referred to Air Zone from my home warranty company. My AC went out Friday night and they were here Monday within their stated window of time. In five minutes, Caleb found the problem (bad fan motor) and rigged it up to work on a different speed so I could be cool while they got the ok from the ins company and got the new motor. Caleb came back two days later (he said it could be that long when was first here) and did the work in 30 minutes. He kept my place clean and we chatted while he worked. Great guy and great service!"

- SM., Georgetown, Texas

8/24/2020

“Alex and his team follow through and get the job done. I have used them personally and refer them exclusively to clients. They can handle repair jobs and full install systems.

They are responsive, courteous, well-dressed, polite, quality people. I've worked with them for years and anticipate working together for many, many years to come.”

- Tory K., Austin, Texas

4/21/2020

"Very timely dispatch. Caleb's service was efficient, and we saw results very quickly! Our home was cool again just before the sun was about to make the day unbearable.”

- Juan L., Dallas Texas

1/15/2020

"We had to get our AC replaced and Alex gave us a fair price. Our house has never been so cold. Not even when we first bought it Very happy with our service. Would recommend to everyone.”

- Yolanda Santos Vasquez

1/2/2020

“Caleb came on site and fixed our furnace in no time at all. Thanks!”

- Rudy H., Texas

12/11/2019

“Most excellent service by Martin and Roger installing a new HVAC system for me on March 2, 2020. They arrived on time did the work quickly and efficiently and answered the questions that I had. I really appreciate such timely service. I also recommend One Guard Home Warranty over any others that I have used in the past in terms of the contractors they recommend and hire, the services that they cover and their online phone service.”

- Joseph K., Austin, Texas

10/7/2019

“I've read other reviews about this company and my personal experience was excellent. Caleb was in time, very, very professional. Diagnosed promptly and up and running. Can't say enough good after only my 1st experience. First class ...”

- KC W., Round Rock, Texas

5/7/2019

“Caleb was on time and very personable. He spent the time to check all the systems related to our AC unit and advise me on what my options are. I'd use them again, if needed.”

- Annie H., Cedar Park, Texas

7/13/2018

“It's never a good time for an AC to go out and, of course, it's always in the middle of summer. Air Zone to the rescue! They showed up in a timely manner, diagnosed the problem and came the next day to fix the issue. I had an older system and decided to replace the whole system, having had numerous problems in the past. Pricing was extremely competitive, and they came the next day to do the work. They worked clean and efficiently under blazing hot conditions. I highly recommend this HVAC company to do your work. There are so many subpar companies out there, and this one far exceeded my expectations. Alex answered his phone and all of my questions. He took time to explain the merits of all available systems. Make AIRZONE your first call.”

- Mark A., Austin, Texas

4/25/2018

“Air Zone responded to a warranty work request to check a 26 years old AC unit which the compressor was not running when I turned on the AC unit. The technician determined that the compressor was dead and needed to be replaced, as well as the indoor unit since it was not compatible to the R-410A freon. Alex submitted the paperwork to the warranty company to obtain the authorization within two days. On the installation date, Air Zone technicians arrived on time and immediately started to work. In five hours, a brand-new AC system was installed. The technician kept the job site clean and neat and knew exactly what to do. Highly recommend Air Zone.”

- Eddy L., Round Rock, Texas

3/8/2018

“Alex and his team helped us to replace our nearly 20-year-old heating and air conditioning unit. We were able to finance it at an affordable monthly rate. The initial diagnostic fee went towards that replacement as well. They came out and were very kind and professional, and they took care of everything in a very timely manner. I would definitely recommend them to others in regard to any heating or A/C issues in the future.”

- Shawn A. Jefferson

10/14/2017

“Having your AC go out in 99-degree weather is the WORST! Especially when you're dealing with other life's unexpected mishaps. I called my warranty company and they sent Air Zone out. I would give them 100 stars if I could. I've had to use them in the past for a freon issue I've had which went through my warranty company as well. You never know what to expect the second time around with any company you're not familiar with, but Air Zone is fantastic! Alex is beyond amazing to work with. Both encounters were great and all the techs I've dealt with were very nice and informative. I've not met Alex before but he's very kind and goes above excellence with customer care. All three times I've had to call them out there has been no long wait for them to come out for service. I've met four of the techs - Ernest, Caleb, Jerry, and Marvin. Three of those four will make small talk and chat with you, but they are all very nice. Great job Alex picking your techs and having A+++++ service.”

- Amanda W., Austin, Texas

5/29/2017

“My air conditioner when out this weekend and after calling Austin companies and charging crazy diagnostic pricing, just to come out, I found air zone heating and ac. Air Zone came out and fixed my ac within 30 minutes and pricing was very reasonable. I recommend Air Zone Heating AC to all my friends and family and if i can give a 10 star I would. Thanks Air Zone for saving me and my family over the holiday weekend.”

- Elisa Avalos Camino

12/12/2016

“Roger and Alex at Air Zone called when they promised, showed up as scheduled and diagnosed and fixed my HVAC issue. I was concerned that my service was through my home warranty company, but they were great.”

- Scott F., Cedar Park, Texas

6/11/2016

“Roger quickly diagnosed that a bad capacitor was the cause of my AC problems and had it replaced in no time. He was friendly and professional.”

- David O., Leander, Texas

5/29/2016

“My home warranty company recommended these guys and they were great! Memorial Day weekend- lots of rain - killer humidity and the a/c is not cooling…Alex gave me a call and scheduled an appt for Tuesday. Called back and said he could get a tech out sooner in our area and at 8:45 (promised time) Roger showed up. Dirty filter and a bit of freon needed. Roger was even working on his day off! These guys were quick, professional, nice. Great customer service experience!”

- Tamela C., Bellingham, WA

4/20/2016

“I own a property management company (Morris Green Properties) that services more than 200 rental properties around the Austin, Texas area. We have worked with Air Zone now for more than 2 years. They are one of the most reliable, trustworthy, expedient, and tenant-friendly vendors we've found in the area for HVAC issues. I work with Alex (the owner) directly most of the time, and our relationship has been so positive that they have quickly become our #1 preferred vendor for all tenant-related HVAC concerns. HIGHLY RECOMMENDED!!”

- Aaron M., Austin, Texas

5/30/2014

“As a homeowner, replacing an HVAC is not frequent and very expensive. Alex at Airzone helped me through all my options (good, better, and best) taking the time to educate me as a buyer. Not pushy and an expert in the subject matter. In the end, I went with Airzone and they showed up when they said they would, performed the installation as planned and everything is operational. So much so that I wanted to get the word out and do this review. Well done!”

- Tim K., Austin, Texas

4/27/2014

“Alex and his crews are great to work with. The things set this company apart from others are how they approach the repairing. They are trying to find the best way to fix the problem without incurring the high costs of customers.
I have a 2001 AC system broke down due to the Freon leaking at evaporator coils & the entire evaporator coils was needed to replace. Because the original model is no longer produced, we have to use an updated model coils with a different overall size. To fit the new model to the old spot, the modification costs vary depending on how the repairing company does it. Alex worked around it and tried very hard to fit the new coils into the old spot by modifying old coil case so that we would not need to pay a higher cost to do a major modification. This cuts our repair cost to half. Thanks Alex & his crews for caring of customer benefit instead of just earning the money. I will use his services in the future.”

- Jean J., Austin, Texas

1/22/2014

“Alex at Air Zone was awesome. Came out within hours of my call. Clearly knew his stuff, diagnosed the issue within minutes. Had to order a part to fix the heat but made sure he got it first thing in the morning and came out to install it. Very professional and a nice guy to boot. Would highly recommend.”

- Toby S., Austin, Texas

7/4/2020

"Alex and his team are superb! They are professional, knowledgeable, timely, and kind people! Highly recommend them for any AC servicing needs."

9/12/2020

"Service was professional, quick, thorough and respectful (especially given the current pandemic issues) We would absolutely recommend this company to friends and family!"